CHRMpact, Inc. - Hi-Performance Workforce Solutions - Business Solutions for the High Performance Workforce - Gary Kilzer

Case Studies

selection-01SELECTIONIdentifying Top Performers & Continuously Improving The Selection ProcessCHALLENGE:
● Identify top performers
● Improve selection process
● Sustain a turnover rate below industry average

SOLUTION:
Use Profile XT® and Checkpoint 360™ to determine which potential employees would drive success in their organization.

RESULT:
The company began using Profile XT® to pinpoint the characteristics that lead to top performance. With this information, they were able to determine which potential employees would drive success in their organization. The decision to use Profile XT® has helped achieve enormous success and sustain a turnover rate that is significantly below its competitors.selection-02Hiring Productive Sales PeopleCHALLENGE:
A better way to select highly productive sales personnel.

SOLUTION:
The company used the ProfileXT® to assess their sales staff and then conducted a study to determine the relationship between the PXT results and sales productivity.development-01DEVELOPMENTMaximizing Employee ProductivityCHALLENGE:
● Maximize employee productivity

RESULT:
This study demonstrated the pattern and effectively identifies Top Performers:
● Top Performers correctly identifies as Top Performers by the pattern: 3 of 3
● Bottom Performers incorrectly identified as Top Performers by the pattern: 0 for 3development-02Developing Successful Leaders With Profile XT® & Step One Survey II ®CHALLENGE:
● Reduce attrition of employees
● Decrease turnover and its costs
● Increase productivity
● Address employee disengagement
● Recruit, hire, and retain talent

SOLUTION:
● Identify strengths of high performers and create performance models
● Provide training in candidate selection, employee development and coaching, and team development

RESULT:
● Reduced turnover and increased engagement
● $1 million saved in turnover costsdevelopment-03Recruiting, Coaching, & Retention with ProfileXT®, Step One Survey II ®, & Customer Service Profile™ CHALLENGE:
● Reducing turnover
● Recruiting good support staff
● Increasing retention

SOLUTION:
The organization relies on several assessments to help recruit support staff. Executives began with Profiles' Step One Survey II® and Customer Service Perspective™, and later incorporated ProfileXT® to help develop leaders.

RESULT:
Since 2005, Profiles' assessments have helped the organization attain its goals through recruitment, coaching, and retention of the right employees.retention-01RETENTIONReducing Turnover & Increasing Productivity With ProfileXT® and Job Match PatternCHALLENGE:
● Over 70% turnover
● Low workforce productivity

SOLUTION:
Executives decided on the ProfileXT® to help them develop a Job Match Pattern for future hiring. The JMP helps managers quickly see where individuals might fit well into a position, or where they might have to make adjustments to do the job. It scores on a scale of one at the low end and 10 at the high end.

RESULT:
The number of loan originators who reach or surpassed their quota increased tremendously, with 34% of new hires producing 75.8% more volume than those workers not meeting their quota.

Contact Information

HRMpact is an authorized Strategic Business Partner of Profiles

International, Inc. Profiles International is the world leader in selecting and developing high-performance workforces through innovative human resource management solutions. www.profilesinternational.com

phone: 781-738-0004

fax: 800-465-0076

email: gary.kilzer@hrmpact.com