Executive Briefings
6 Keys to Unlocking the Potential of Frontline Managers
Front line managers are the face of the employer to your employees. Yet often these managers are promoted into these positions with little or no preparation. Why do front-line managers fail, and what can be done to avoid failure? This briefing elaborates on the top issues and offers ideas for improving manager performance.
6 Crucial Behaviors for Customer-Facing Employees
In addition to revenue growth improving customer satisfaction and retention are key goals for most organizations in 2011. Ensuring your customer facing employees have the right behaviors and motivations and share your customer service vision and values are key to improving service and retaining customers. This briefing demonstrates an approach for identifying the behaviors and motives needed to ensure peak performance in your customer service team.
How to Avoid the 7 Biggest Team-Building Blunders
Organizations should utilize the same due diligence when building teams that they use when hire employees. Unfortunately most organizations do not and many times teamwork and productivity suffer. IN this briefing we examine the typical team building blunders and how to avoid them.
Fostering a Culture of Engagement
The importance of hiring and managing engaged employees is significant to the success of your business. If you have tried to improve engagement for years and still aren’t seeing the results you expected, you need to look at creating a culture of engagement within your organization. In this briefing, we explore three specific levels of your organization where you can begin to encourage engagement.
The Powerful Act of Coaching Employees for Performance
There are some tasks that we can take care of once a year, like paying taxes or going to the doctor for a checkup. And there are other tasks that we need to perform more often, sometimes even daily. Ensuring superb performance from all of our employees falls into the latter category. Fortunately, managing—or coaching—our employees so that they can perform at the highest levels is more enjoyable than most annual tasks, and it results in increased organizational value. But the tool we most often use to improve performance—the performance review—really isn’t capable of helping us reach our overall goal. In this briefing we explore how to transition from annual performance evaluation to coaching for performance.
America's Most Productive Companies
What do America's most productive companies have have in common?
5 Critical Management Derailers - Symptoms and Remedies
Why do successful employees sometimes derail when they become managers? Why do successful managers derail as they move up in the organization?
The Executive's Guide to Strategic Workforce Planning
The most successful companies have a well thought out strategy to ensure they have the right "talent supply chain" to execute their business strategy. Do you have a strategic plan or are you reactive in your talent management practices?
5 Lessons for Upgrading Talent with Outside Superstars
The current economic environment creates a great opportunity to upgrade your talent. However, a star in another organization may not work out in your company. How can you avoid this happening to you?
Why Smart Employees Underperform
Over 40% of the US labor force is comprised of knowledge workers. These employees are some of the smartest best educated workers ever. Why do these employees underperform?
